Our claims-handling strategy & management

Updates on service, our claims management approach and our network of suppliers.

5 Ways You Can Help Us

one icon

Please continue to provide our Claims Relationship Managers with feedback – their contact details are on this hub.

two icon

Correspond via email and eServe, rather than phone, to help us manage workflows. Our current eServe SLA is five days.

three icon

Register motor claims via our CONNECT site.

four icon

Call us for urgent issues, using the usual contact numbers / DDIs / escalation points.

five icon

For any COVID-19 cover enquiry, initially contact your usual UW/Branch contact.

Your questions answered