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Accessing the products

I'm having difficulties logging into the Extranet. What should I do?

If you know your Username, but have forgotten your password, you can use the password reset option. Enter your Username details (note, this is not your email address) and click 'Forgotten your password' on the log on page.

If you've forgotten your Username, you can click 'Forgotten your User ID'. Enter your email address and if our records match, your Username will be emailed to you.

If you're still experiencing problems accessing the system, please call our Agency team 01253 683122.

I don't use a software house and I don't have an Extranet login, how can I get one?

Setting up a new login is straightforward. You'll just need your agency number and office postcode to hand to complete the Extranet login request form.

I’m not currently in a trading relationship with AXA, how do I get an agreement in place?

If you’d like an agency set up with us, you can contact our Agency team on 01253 683122 or email.

Software house information

I’m an Acturis user and trade SME products with AXA now. How should changes you've made to SME digital products affect me?

You can trade the SME digital products on Acturis. Simply tick AXA on the insurer list to get a quote for these products.

What SME digital products are available to trade through software houses?

Product	Extranet	Acturis	Open GI Commercial Lines SME	Applied
Tradesmen & Professionals	Yes	Yes	Yes	Yes
Landlords (Property Owners)	Yes	Yes	Yes	Yes
Retailers	Yes	Yes	Yes	No
Offices & Surgeries	Yes	Yes	Yes	No
Business Choice	Yes	Yes	No	No
Minifleet	Yes	Yes	Yes	Yes
Professional Combined	Yes	Yes	No	No
Management Liability	Yes	Yes	No	Yes

Do you have a more competitive rate quoting directly through the Extranet as opposed to quoting via a software house?

No, the rating tables we use produce the same premiums regardless of whether the quotation is done via a software house or our Extranet.

AXA Extranet information

Do I need a separate log on to access the Extranet?: No, you’ll log in to AXA Business Risk (ABR) as usual (directly or via imarket). When you request a quote for a digital product you’ll be automatically routed to the AXA Extranet.
How will I get my documents?: All policy documents for the digital products will be available instantly in PDF format. Policy wordings will be available to download from the Extranet, or via your software house. Alternatively, you can find them in the Stationery area.

Adjustments and renewals

How can I cancel a policy?: In order to process a cancellation, please email us with the policy number, client’s name and reason for cancellation. Within 5 working days you will receive a cancellation letter detailing the return premium. Our cancellation condition can be found within policy wordings, which are accessible by navigating to the correct product page listed at the top of this page.
Will existing renewals on your legacy products be converted to digital products?: No, if you want cover under the digital product for an existing risk, it’ll need to be replaced as a new policy. You’ll still be able to renew the old policy if preferred.
What happens at renewal of an digital product policy?: If you don’t accept the policy renewal online ahead of its expiry date, the policy will not automatically renew and will lapse, which may leave your clients without cover.
What about Mid Term Adjustments (MTA’s)? Can I do these online?: Yes, you’re able to make any changes yourself by logging into the Extranet. Documents will be available instantly in PDF format.

Other information

Which team in AXA provides support in trading digital products?

We have a dedicated Self-serve team on hand to respond to referrals quickly and support you to trade with us online. You can contact the team on 0800 051 8001 or email*.

*Note: We are currently responding to email queries within 5 working days.

How can I get in touch with the digital product team?

Our Self-serve online team provide underwriting support for policies starting with AC, as well as existing business for legacy products where quotes begin 08 and policy numbers contain HOM, OFF, PCL, SHO, SUR, and VPS.

We are open Monday to Friday, 9am–5pm.
Telephone: 0800 051 8001
Email*: OnlineTradingCentre@axa-insurance.co.uk

*Note: We are currently responding to email queries within 5 working days.

How do I pay by instalments?

In exactly the same way you do for your other AXA products, complete a direct debit form with your client and then send through to AXA. Make sure your Connect eTrade policy number is included on the direct debit.

How much interest is charged?

The rate is your standard instalment interest rate.

What happens at renewal?

The instalment option will remain at renewal and we will collect the new premium from the existing direct debit.

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