Everything you need to know about Consumer Duty

20 July 2023

With the new Consumer Duty from the Financial Conduct Authority (FCA) taking effect this summer, AXA hosted a live webinar and Q&A for our schemes partners on all things consumer duty on 5 July.

We’re committed to working closely with all our broker partners and suppliers across the value chain to meet the July 2023 deadline.

In this short webinar, we covered:

      • What is consumer duty and what does it mean for customers?
      • The guiding principles, cross-cutting rules and the four outcomes
      • What does it mean for you as a scheme holder of AXA, including if you're migrating a scheme as part of the Ageas migration
      • Next steps from AXA and requirements of you as a scheme holder