Can't login to the Extranet? - If you've forgotten either your username or password we can help. See the guidance below.

Key features

Our Retailers product is packed with extensive standard covers with flexible options so you can pick the cover your customers need:

  • More than 250 acceptable trades
  • Suitable for up to 5 shops
  • Maximum turnover £2.5 million
  • Pre-defined security levels with no surveys required at inception
  • Treatment risk included automatically for relevant trades
  • Automatic seasonal increase of 30%
  • Suppliers extension £25,000
  • Trace and access £25,000


  • Accidental damage and subsidence options
  • Variable excess levels between £100 and £1,000 for property damage*
  • Automatically includes non-manual work away with the option to include manual work for over 100 trades
  • For full details of cover, please refer to the Policy wording and Summary of cover documents

*Non adjustable excess levels apply for flood and subsidence

Product covers

Policy documents

Product highlights

Need a bespoke solution?

Our SME Business Team is ready to help you trade larger risks, or if you need a bespoke solution to meet specific customer requirements.

FAQs about our Retailers Insurance

Get in touch

If you have a question, need support or want a fast decision on a referral, contact the Self-Serve Online team and we’ll do our best to help.

Can't login to the Extranet?

If you know your Username, but have forgotten your password, you can use the password reset option. Enter your Username details (note, this is not your email address) and click 'Forgotten your password' on the log on page.

If you've forgotten your Username, you can click 'Forgotten your User ID'. Enter your email address and if our records match, your Username will be emailed to you.

If you're still experiencing problems accessing the system, please call our Agency team 01253 683122.

Register for AXA Extranet

Key reasons to register:

  • Ability to quote and buy
  • Instant access to policy documentation
  • Full management and adjustment of existing policies
  • Simple steps to flex-commissions
Register for Connect Extranet