Our service proposition

Our service includes:

  • Claim initatives to drive down cycle times
  • A robust customer focused supply chain
  • We use our customer feedback to help shape our current and future service proposition.


Making a commercial property insurance claim

How to contact us

If the policyholder has an incident or claim they need to report to us, then please contact our claims team who will immediately take action to help you.

Claim notification guidelines

The information required for us to register a claim and assist us in adopting our One and Done claims process:



Commercial property claims hints and tips

We have collated a wide range of hints and tips designed to support your policyholder. Areas include fire prevention, flooding and theft.

Fire prevention hints and tips

Theft prevention / security hints and tips

Water Damage / Escape of water / Flood / Storm


Commercial property claims contacts

Property Claims Inflation Guide

We’ve put together a practical guide, which covers how property claims inflation is driving up premiums, and what can be done to limit the impact.