Notification of Claim
Use of In House investigators
If the policyholder has an incident or claim they need to report to us, then please contact our claims team who will immediately take action to help you.
Our research has shown that, on average, the delay in notification of a liability claim is approximately 6 months.
In many cases, such delays result in missed opportunities which can have a significant effect in reducing the cost of the claim.
Therefore, any incident that displays the following characteristics should be notified to AXA immediately:
Where a claim has been received - Injury and Property Damage
Where a claim has not been received - Injury
Incidents that include any of the following are, in our experience, likely to lead to a formal claim and should be notified immediately:
*person under the age of 18.
Where a claim has not been received - Property damage
Our estimating philosophy where there is no formal claim
Our policy is to hold an accurate file estimate against any incident reported to us, including those claims where a formal claim has yet to be received. We take into account all of the circumstances and information provided relevant to the incident, until such time that the case can be closed.
There are occasions where we do not have sufficient information to place an accurate estimate on a case from day one. In these circumstances, we allocate an estimate as follows:
We will place a fixed estimate through the life of the claim until closure or a formal claim is made. If a formal claim is made, we will estimate the claim on a full liability basis. The fixed estimates are as follows:
Claims that do not meet the criteria listed under Claim Notification Guidelines - £999.
Our policy is to hold an accurate file estimate against any incident reported to us where a formal claim has been made or in absence of a formal claim we value that claim at £25,000 or more. The estimate will be reduced periodically in absence of a formal claim. Until we are in receipt of sufficient information to accurately estimate the claim, we will place the following ‘Day One’ estimates:
Following feedback from you, we have introduced guidelines for our estimates for all liability claims where we have no formal claim and the value is above £25,000, in order to improve the service we offer.
When we receive a formal claim, in order to establish whether it is a valid claim, we need to investigate. To do this, we appoint one of our claims inspectors. We have a team of claims inspectors providing national coverage with a proven track record of investigating claims for a full spectrum of policyholders ranging from sole traders to multinational corporations.
The Claims Inspector will liaise with the appropriate individuals within the Policyholder’s business to not only investigate the circumstances of the incident but will also ensure that any subsequent decision on liability is conveyed and understood.
To assist the Claims Inspector with their investigation it is important that evidence from the accident is preserved. This will include the following:
The Claims Inspector will contact the Policyholder and prior to the investigation will discuss what is available and specifically relevant for that particular case.
In addition to this, the Claims Inspector will be in a position to provide the Policyholder with advice regarding risk improvement to prevent repetition of a similar incident as well as any other risks identified during his visit. They can also arrange for risk assessment material to be sent to the Policyholder.
You will also be given the opportunity to attend the site investigation visit if you wish.
Whether you attend or not, you will also receive a call from the Claims Inspector, post investigation, to discuss the liability findings.
When our claims inspector visits your policyholder to investigate a claim, they may provide them with or will arrange for them to be sent literature which will help them in stopping a similar incident occurring in the future.
They may also recognise other risks during their visit and offer their advice:
Please call the number below:
You can also send us an email.