Making a personal motor insurance claim

For existing claims queries, please contact the dedicated claims handler via the direct dial telephone number provided when the claim was registered. Otherwise, here is a useful guide:

Frequently asked questions


Once a motor insurance claim has been made

Keeping you updated

We will keep you and/or the policyholder updated on the progress on the claim.

This can be done in a number of different ways:

  • We will keep you updated on progress by proactively contacting you by telephone with any developments
  • We are able to send the policyholder relevant SMS message updates throughout the claim.

Uninsured Loss Recovery (ULR)

We recognise that there will be costs that the policyholder/driver incur that are not able to be claimed from the insurance policy.

If you have sold ULR cover to your client, we will co-operate with the ULR recovery agent you have instructed.


Motor claims hints and tips

Taking action to prevent claims from happening is ideal, but where accidents do happen, it’s important to know what to do. That’s why we’ve developed some tips that you can share with the policyholder.


Personal motor claims contacts

Register a claim by telephone

Please call the number below:

0345 608 0230

Lines are open 24 hours a day, 7 days a week.

Postal enquiries

AXA PLI Motor Claims
PO Box 7074

Making a complaint

If you need to make a complaint, please send us an email.

AXA Personal Lines and Consumer Duty

Update on FCA Consumer Duty July 2023.