Introducing Health at Hand

We've teamed up with AXA PPP healthcare to bring AXA Advanced customers a great additional benefit to their Advanced home policy.


  • Health at Hand is an information telephone service available 24/7, 365 days a year
  • Qualified nurses, midwives and pharmacists are on hand to give support, information and guidance on health questions and if appropriate, follow-up calls can be requested
  • Whilst the Health at Hand service does not diagnose or prescribe and it is not designed to take the place of a GP, it can provide valuable information to help put customers' minds at rest.

Key features and benefits

Buildings cover

  • Unlimited Buildings sum insured cover
  • Alternative accommodation cover up to 3 years should your home not be habitable because of loss or damage covered in the policy
  • Public Liability insurance up to £5,000,000.

Contents cover

  • Cover for your contents and valuables from £75,000 up to £300,000
  • Cover for accidental loss or damage to your contents while in your home or while temporarily removed anywhere in the world up to the sum insured
  • Generous total limit for valuables of up to 40% of the contents sum insured and a single item limit of £15,000 for any one unspecified item of valuables or personal effects
  • New purchases of contents are automatically covered providing we are notified within 30 days of the date you acquired them, up to £25,000 per item
  • Business equipment cover up to the value of £15,000 and up to £2,500 for business stock for people working from home
  • Automatic cover for garden furniture and plants up to £5,000 for any one claim
  • Loss or damage to money up to £2,500
  • Personal liability up to £5,000,000
  • 'Warranty free' security requirements.

Optional cover

  • Home Assistance up to £1,000
  • Family legal protection now up to £100,000.

How do I trade AXA Advanced

We're committed to delivering products to market by the most effective routes possible, so AXA Advanced is available via full cycle EDI on the following software houses:

  • Applied Systems
  • Acturis
  • Open GI
  • CDL
  • SSP

Policy documents

 

 

AXA Advanced policy wording (excluding legal expenses and home assistance) effective for New Business from 1 December 2019 and effective for Renewals from 1 January 2020

Making a claim

If your client has experienced a loss, it’s important that we know as soon as possible to support them through the claim process and help them get things back to normal. Come and find all the information and guidance you may need.

Get in touch today

There is so much more that you can discover about our policies, claims management and customer service. Our teams are on hand to answer any questions you may have, so find the one most suited to your query and let us know how we can help.