All affected customers will benefit from the most up to date policy wording we currently offer, with most of these having the additional benefit of simpler language.

Where there’s any material difference between the old and new policy coverage, we’ll flag this to you as their insurance advisor through the following link which will contain a Notice to Policyholders and Important Information regarding changes to cover before the migration commences. These documents will also be included with the renewal of each affected policy.

Where any policy currently includes a bespoke Endorsement, we’ll ensure that each Endorsement is redrafted so it’s still appropriate for the replacement policy.

The policy coverage for Legacy Products is generally similar to other products that are currently open for new business and therefore offer similar customer value for money. However, each of them either:

Despite these issues, due to the wider change to our systems, it’s now critical that we take action to move these policyholders to the most up to date equivalent product.

Though the majority of customers on our previous Legacy Products can be moved or re-issued onto current products, this may not be the case for a small number of customers. If this isn’t possible for any reason, we commit to contacting you at least 60 days ahead of renewal to inform you that renewal will not be possible.

Where we need more information we’ll work with you to obtain this from the client.

If there’s no suitable alternative contract that the customer is eligible for, we’ll give at least 60 days’ notice of non-renewal and supply any information (such as confirmed claims experiences) that may be required to arrange alternative cover.

The pricing of any given risk at renewal will depend on a number of factors including:

We’ll ensure that affected customers will be treated in line with our other customers to ensure that they’re not prejudiced due to the migration from one product to another.

For customers who are being migrated to another ‘Non-eTraded’ product, their renewal premium will be assessed using our normal approach of looking at the claims experience and risk information of the particular client.

For customers migrating to an Auto Rated eTrade product, we’ll compare their expiring premium to our current new business price but if this is different we’ll limit the change at renewal in line with the rules that would apply to the other existing customers.

Our intention is that commission should remain unaltered when policies are re-issued. If any concerns are identified relating to commission level on any individual policy we’ll discuss this with you as part of our normal renewal negotiations.

If you want to know more specific details of how this project might impact you or your customers please raise this with your normal AXA Branch contacts.

Customer’s policies won’t be affected until the first renewal date after that specific product type starts to be migrated. Where policies need to be re-issued onto a new policy this will apply from renewal date.

Where a customer benefits from any specifically negotiated Commercial or Coverage benefits, the replacement policy will benefit from the same terms and conditions. If any changes are required we’ll discuss this with you as part of the renewal negotiations.

We’ll automatically transfer any existing Instalment Account to the replacement policy so there will be no need for additional actions for you or your customer.