Today, we’re delighted to announce we’ve launched our new in-house AXA Building Repair Network, working with Cotality UK. The network will help make property claims simpler and more joined up for brokers, partners and customers.
It aims to bring together customers, contractors, surveyors and the AXA claims teams all in one place, to make it easier to share information and keep repairs moving. Contractors will be matched to claims based on their skills, location and availability, helping customers get the right support as quickly as possible.
We’ll be using Cotality’s Claims Workspace technology to support with tasks such as repair estimates, remote assessments (including video), communication and managing claims. Contractors will also have one place to manage repairs and share information, helping to reduce admin and avoid delays.
The adoption of the Cotality Claims Workspace platform will allow collaboration across our supply chain. This will provide AXA brokers, partners and customers with an enhanced and streamlined service, removing unnecessary delays and reducing the lifecycle of property claims across our personal lines and commercial business.
From the first assessment to the completed repair, the AXA Building Repair Network will help provide a smoother claims experience for brokers and their customers at a time they need it most.
If you have any questions about the new AXA Building Repair Network, please speak to your usual AXA contact.