Coronavirus Hub - Commercial Lines

Commercial lines claims, underwriting and service

We’ve compiled key information below about our response to the coronavirus pandemic, and the implications for your commercial lines clients.  Please come back regularly for the latest updates and guidance.

If you have any general queries please get in touch with your usual contact, or email We can’t answer any case specific queries through this mailbox – if your query is regarding a specific customer then in the first instance please get in touch with your usual branch or National Trading Centre contact.

How we’re responding to support you and your clients

Visit our dedicated claims, underwriting and operations sections for the latest updates on how we’re adapting and on the changes we’ve put in place.


Our claims strategy and management

Go to claims section

Our underwriting considerations

Go to underwriting section
Operations chart

Our operational capability and stability

Go to operations section

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