What is eServe?
You can keep on top of your customers' claims on the go, at any time with eServe. eServe is our web-based portal which you can access using a desktop or any smart mobile device.
Discover eServe find all the information you need to
Get started with eServe,
Manage your claims more efficiently with eServe
eServe is a more efficient way of managing your claims. You can search, view and see updates on all the claims on your policies with AXA without picking up the phone.
- Access eServe and receive claims updates 24/7
- Secure system access to all key claims information
- A Claims Inbox showing you when the following updates have been made on your claim:
- Communication and information from AXA
- A payment has been made to the customer
- The liability assessment has been changed
- A new progress note has been added
- You can send a message from within the claim, upload attachments, view all sent and received messages, progress notes or letters we have sent to you
- Download a list of all your claims
- You can control eServe access for your Brokerage
- Your customers can access eServe
- See how many claims have been reported, settled and reopened this month and last month.
Claims information is currently available for both Commercial and Personal lines brokers in relation to:
- Motor Claims
- Property Claims
- Liability Claims
- Motor Claims
- Household Claims
We’re committed to improving eServe and soon you'll see the following enhancements:
- Report a new claim online.