AXA Connect

What is eServe?

You can keep on top of your customers' claims on the go, at any time with eServe. eServe is our web-based portal which you can access using a desktop or any smart mobile device.

You can Discover eServe find all the information you need to Get started with eServe, Register or Login.

Manage your claims more efficiently with eServe

eServe is a more efficient way of managing your claims. You can search, view and see updates on all the claims on your policies with AXA without picking up the phone.

  • Access eServe and receive claims updates 24/7
  • Secure system access to all key claims information
  • A Claims Inbox showing you when the following updates have been made on your claim:
    • Communication and information from AXA
    • A payment has been made to the customer
    • The liability assessment has been changed
    • A new progress note has been added
  • You can send a message from within the claim, upload attachments, view all sent and received messages, progress notes or letters we have sent to you
  • Download a list of all your claims
  • You can control eServe access for your Brokerage
  • Your customers can access eServe
  • See how many claims have been reported, settled and reopened this month and last month.

Claims information is currently available for both Commercial and Personal lines brokers in relation to:


  • Motor Claims
  • Property Claims 
  • Liability Claims


  • Motor Claims
  • Household Claims

Coming soon

We’re committed to improving eServe and soon you'll see the following enhancements: 

  • Report a new claim online.