Digital migration schedule


It’s almost 3 months since we began the digital product and policy migration following the acquisition of the renewal rights to the Ageas UK Commercial book of business.

We promised to update you on our progress and keep this transition as simple as possible for you and your customers.

We’ve made good progress on the migration of digital products with just Fleet and Tradesmen to follow. In the meantime, your renewals will continue to be issued on existing digital channels.

Note: Your software house is on hand to support with any system error issues encountered while migrating policies, so please contact them in the first instance.

Original Ageas Product Equivalent AXA Product Migration Date

Optima Business Plus

Business Choice

01 December 2022

Optima Property Owners


03 December 2022

Commercial Guard Shopkeepers


21 December 2022

Commercial Guard Office & Surgery

Offices & Surgeries

28 December 2022

Optima Small Fleet

Minifleet Choice


Optima Trade & Professional

Tradesmen & Professionals


Commercial Guard Homeworkers

No exact product alternative

Not Applicable

Our roadmap, exceptions & considerations

To help you migrate policies to AXA, we’ve put together a digital migration roadmap. This provides step-by-step migration guidance, appetite and highlights key things to be aware of for each product.

There will be exceptions across all products which will fall out of these processes. If this happens, we’ll be in touch to advise how these policies will be affected and any action we’ll take.

We’re here to help & support

We know you may need help with the migration process, so we’ve made suggestions around how best to service specific issues to ensure you get the correct resolution on first contact.

Issue Resolution

Imarket cases going into error

In the first instance, please contact your software house provider.

General non-policy specific queries

Check our helpful FAQ’s to find the answer.

Or if you need further help, email us at

Policy specific queries

Email us at, along with the new AXA policy number.

If your query is still unresolved, urgent and you need to talk to one of our expert digital underwriters then you can contact the team direct on 0345 120 44 22, selecting option 2 for non-motor.

Cathy Taylor
Business Director