Ageas migration: January update


I thought I should give you a New Year update on the progress we’ve made migrating the business previously held by Ageas on to AXA platforms.

The first thing I want to do is say a massive thank you” from AXA. The support that you’ve given us has been overwhelming and we’re so grateful.

With programs like this there are always going to be ups and downs, two steps forward and one step back, but we’ve made fantastic progress across the last 9 months and our work is almost complete! We’re very proud that, with your help and support, we’ve managed such a complex process in such a short time!

Just to highlight a few achievements:

  • Over 100 staff successfully transferred from Ageas to AXA to give you the continuity that’s so valuable to you and your customers
  • Almost all products, manually and electronically transacted are now available via AXA staff and platforms or are scheduled to move across very shortly
  • Our Schemes transition team have onboarded all but one of our arrangements and we hope to get the final scheme over the line by the end of January
  • Retention rates are way in excess of what we dared hope for – and for that we thank you

There’s still work to be done on the Optima Small Fleet product which will become AXA’s Minifleet Choice and then finally the Optima Trade & Professional offering which will become AXA’s Tradesmen & Professionals product. We’re in great shape for 2023 and it’s so rewarding to see the fruits of everybody’s hard work become more apparent each day.

Please remember – we’re here to help!

We know you may need to contact us around the migration process, so I’ll remind you that we’ve set up two dedicated mailboxes to handle your queries:

Migrated business

General non-policy specific queries:

Policy specific queries (you’ll need the new AXA policy number):

If your query is urgent and you need to talk to one of our expert eTrade underwriters then you can contact the team direct on 0345 120 44 22, selecting option 2 for non-motor.

Non Migrated Business (BAU)

Property & Casualty

New Business:
01892 500158

Existing Business:
North: 0330 332 1022
South: 01473 337 177

Motor fleet (New and Existing Business):

0345 600 3032
Email queries -

I’d just like to end this message by repeating my thanks for the support you’ve shown us. 2023 promises to be a really exciting year as we complete the migration and move to a more “business as usual” status and I’m really confident we can grow our relationships across the year.


Cathy Taylor
Business Director