It’s now 40 working days since AXA acquired the renewal rights to Ageas’s UK Commercial book of business and I wanted to update you on progress.
Firstly, I should say thank you to many of you who came on to the AXA stand at BIBA. The overriding message I heard was that you are really supportive of this move and excited at the opportunities for us to extend our trading relationship with you further; giving us the added incentive to get the migration of the business completed as soon as is practicably possible.
You were all very clear that we should give you sufficient advance notice before we change anything that will affect the way that you renew business, or indeed engage with us in any way. I guarantee that any changes will be communicated in advance with plenty of notice. We want to make this as easy as we possibly can for you and our respective customers.
As I mentioned in our original note, everything remains very much “business as usual”. New business can still be submitted to your usual contacts and renewals are being handled by the same people as previously. This will minimise disruption as you renew your clients’ insurance and submit new business for quotation.
We have now successfully transferred over 100 Ageas staff to AXA. They are all working with AXA kit and are learning about AXA products, services and underwriting practices and protocols. We are working with the various software houses to ensure a smooth transition for your eTraded business and moving steadily towards complete migration of manually underwritten business. Our Schemes and Delegated Authority function is already reaching out to relevant broker partners to manage transition at individual scheme level.
As we move forward, we will develop separate briefings for eTraded business, manually underwritten business and Schemes and Delegated Authority business. We will make all the information available to you on this website and we promise not to bombard you with irrelevant messaging. Your Account Managers will also be scheduling calls with your company as we make progress.
Director - AXA Commercial