AXA Connect

Cookie Policy

Our cookie policy

This website is owned by AXA Insurance UK plc. Here is our cookie policy for this site and the types of cookies we use on it.

What are cookies?

Cookies are small files that websites place on the device you’re using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you’ve made or preferences you’ve set during your visit.

How and why we use cookies

We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of our website so we can show you services or adverts we think you may be interested in.

Keeping your personal information safe

Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.

We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the ‘Remember me’ function that allows us to remember your Account username for subsequent visits. However, this is encrypted so that only AXA UK can read this information. The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.

How to manage and switch off cookies

Your web browser provides settings that allow you to manage or switch off cookies. If you do switch off cookies, remember that you may not be able to use all of the services on our websites.

You can find out more about managing and switching off cookies at the independent website: allaboutcookies.org

The types of cookies we use on this site

Strictly necessary cookies

These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work.

Common uses for this type of cookie include:

  • storing information so that shopping baskets can be provided
  • storing information for e-billing
  • allowing users to log in or access private areas of a site.

These cookies only last for a single browsing session – when you leave our site, they are removed.

Performance cookies

These cookies help us to monitor and improve how our website works.

Common uses for this type of cookie include:

  • collecting information about which pages visitors go to most often
  • noting if visitors get any error messages from web pages
  • understanding which links visitors like to follow (including adverts) and which they choose not to.

The information collected using these cookies is anonymous and cannot be used to identify an individual visitor.

Functionality cookies

These cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your user name, language or region. They also let us monitor how our website is performing so we can keep on improving it.

Common uses for this type of cookie include:

  • providing you with local information, such as health providers in your area
  • remembering how you like to use our site, such as what text size you like or what media software you use
  • remembering what topics you’re interested in so we can provide you with related products, services and information.

The information we store in these cookies is encrypted so that only we can read it.

Breakdown of cookies used on this site

 NameDescription More information 
_gat_UA-########-#
This cookie is used to collect anonymous information about visitors that use the site. This information is used to create reports that allow us to improve how users interact with the site. 
The type of information stored includes the pages a user visits, how long they remain on each page and the number of visitors. 
Click here for an overview of privacy at Google 
ASP.NET_SessionId This cookie is the default one used by ASPNET to uniquely identify the user's session on the site and relates the visitor's unique session to server side data. The cookie will expire at the end of the session (when you close your browser). MSDN Reference 
axa_connect_favourites This cookie stores the products that have been favoured on your browser so that they are presented on the homepage if you need to view them regularly.  
cb-enabled This cookie stores whether a visitor has accepted the cookie policy so that it can be hidden from view.  
ecm This cookie is used by the Ektron CMS the site runs on to store information about visitors, including language, user culture, and site information.   
EkAnalytics This cookie is associated with the Ektron web content management system, and is used to collect anonymous visitor information to enable performance measurement and improvement.  
EktGUID This cookie is used to track visitors to the site. A unique identifier for the current visitor is generated for all visitors, including anonymous visitors, and assigned to the visitor at the time they first arrive on the site.