With the regulatory landscape evolving, we’ve introduced some practical guidance for brokers to help you manage the various aspects of conduct risk.
In it, we address some key questions:
- What is poor conduct?
- Why is good conduct important?
- What are the foundations of good conduct?
- Why is good conduct also good business?
We’ve also provided bite-size, practical, information to help you with the key considerations at each stage of the customer journey lifecycle:
- Financial promotions and literature
- Sales
- Demands & needs
- After sales experience
- Complaints
- Renewals
We hope you find this guidance useful and will provide more support over the coming months.