Coronavirus Hub - Personal Lines

Personal lines claims, operations and service

We’ve compiled key information below about our response to the Coronavirus pandemic, and the implications for your personal lines clients. Please come back regularly for the latest updates and guidance. If you have any queries please get in touch with your usual contact or email us.

How we’re responding to support you and your clients

Service updates for claims & operations are below. For frequently asked questions please click the product you require below to go directly to the most up to date FAQ's.


How our claims teams are operating

Go to claims section
Operations chart

Updates on our operations teams

Go to operations section

Motor FAQs

Our latest FAQ’s about our Motor Insurance products for brokers

Home FAQs

Our latest FAQ’s about our Home Insurance products for brokers