We’ve listed below some of the key questions we’ve received from brokers on our Motor Insurance products. If you can’t find the answer, contact us and we’ll be happy to help. Updated 11/08/2021.
All insurers have contingencies in place, but it may be the case that speed of repair is slowed if workforce is limited, as well as parts deliveries being hampered. Everything is being done to minimise the impact, but please bear with us.
We’ve taken some key steps, as highlighted here and are keeping the situation under constant review.
If you email your claim with the required information, we don’t need a signed claims form.
As outlined under the claims section, we’re exploring potential technology solutions and a more detailed desktop investigation process.
Our supply chain partners continue to engage with customers to triage activity including a risk assessment with the customer to ascertain if it is feasible to attend site. Work is still carrying on where it is safe to do so that no customer will be left in a vulnerable position. Where possible contractors are completing works whilst also staying safe and abiding by the Government guidelines. Customer expectations regarding start dates, material availability etc are being managed, with exceptions being flagged to AXA to support where necessary.