The latest updates on our operational stability and the changes we’ve made to deal with coronavirus.
We’ve responded to Government advice by introducing changes to protect our employees and maintain customer service across key UK locations. We’ve a resilient platform and operational structure that has been tested to capacity and allows us to receive and process broker requests and submissions as normal.
Some concrete examples of steps we’ve taken include:
Our branch operational capability is unchanged. Brokers can still contact us via the usual channels – including phone, chat and e-mail. All contact details remain unchanged. We expect to maintain usual service standards.
From a broker Account Management perspective, we’re focused on doing everything possible to provide you with a normal level of service. We understand that, in this environment, certain elements of trading will be more difficult and require more time.
We will be engaging early to provide you and your clients with greater clarity around our renewal intention and make it easier for us to reach a successful conclusion.
In return we would like to work closely with you to get ahead on renewals, particularly for cases where there have been poor claims experience, or where you know capacity has been withdrawing from the market.
Rates are increasing, and we want you to be able to have early, constructive conversations with your clients – to provide guidance and advice, as well as manage their expectations.
Trading with you:
We have recently communicated to you that AXA are now operating an agile workforce and whilst for many this is new, we have been able to mobilise our underwriting and broker account management teams to ensure that normal trading continues to run as smoothly as possible during this time.
We are taking action to adapt to a temporary way of working which will still enable our respective teams to have early conversations on upcoming renewals, new business and all other matters relating to existing business.
Our commitment to you: