AXA Connect

Making a travel insurance claim

When your policyholder needs to make a claim, contact our claims team who will immediately take action to help.

Emergency medical assistance

If the customer is abroad and requires emergency medical assistance please contact the assistance team on 0203 283 0031. This service operates 24 hours a day, 365 days a year and will be able to help offer advice, assistance, make arrangements for hospital admission, repatriation and authorisation of medical expenses.

Non-emergency medical assistance claims

If a customer needs to make a claim for cancellation, baggage or out-patient medical treatment, please contact the claims team on 0345 303 8581 who will register the claim and advise of the next steps.

Legal claims

Please contact the legal expenses team on 0344 770 1055.

What information do we need to register a claim?

In order to successfully register the claim and allow us to begin to make any additional enquiries, we require the following information at the time of reporting the claim:

  • Policy/certificate number
  • Issue date of the policy
  • Cover dates of the insurance
  • Claimants details (name, address, email and contact numbers)
  • Date of loss
  • Circumstances surrounding the loss
  • Dates of travel
  • Claim expenses