Once a personal motor insurance claim has been made
Keeping you updated
We will keep you and/or the policyholder updated on the progress of the claim.
This can be done a number of different ways.
- We will keep you updated on progress by proactively contacting you by telephone with developments
- We are able to send the policyholder SMS message updates throughout the claim.
Uninsured Loss Recovery (ULR)
We recognise that there will be costs that the policyholder / driver incur that are not able to be claimed from the insurance policy.
If you have sold ULR cover to your client, we will co-operate with the ULR recovery agent you have instructed.