AXA Connect

Once a personal motor insurance claim has been made

Keeping you updated

We will keep you and/or the policyholder updated on the progress of the claim.

This can be done a number of different ways.

  • We will keep you updated on progress by proactively contacting you by telephone with developments
  • We are able to send the policyholder SMS message updates throughout the claim.

Uninsured Loss Recovery (ULR)

We recognise that there will be costs that the policyholder / driver incur that are not able to be claimed from the insurance policy.

If you have sold ULR cover to your client, we will co-operate with the ULR recovery agent you have instructed.