Getting started with eServe
eServe has been designed with you in mind and to make it easy for you to manage access for your brokerage.
How to get started
Please identify the Broker Administrator in your office who will manage access to eServe for your users and your associated agency numbers.
eServe has been designed with you in mind, giving you complete control of access for your brokerage.
To set up your access to eServe, you must identify a Broker Administrator and they should Register for eServe with your Brokerage’s details, along with the details of additional users.
On completion of the registration form, your Broker Administrator will have access and responsibility for creating any new Broker user accounts. Profiles work in a hierarchy so the Broker Administrator can only allocate agency numbers that have been made available to them.
Please note: Individual Broker users are unable to register for eServe until a Broker Administrator profile has been set up for their brokerage.
Broker Administrator access
Available for a small number of individuals responsible for creating and maintaining eServe profiles for their brokerage and for their associated agency numbers. We recommend 2 or more Broker Administrators per brokerage, please complete a new registration form for each additional Broker Administrator.
Provides access to view all AXA Commercial and Personal Intermediary claims within the agencies they have been given access to by their Broker Administrator(s).