Below are some common questions we receive from brokers.
To check whether a vehicle or driver is acceptable you are required to run this through on the system as a permanent change.
If the change is acceptable to ourselves as a permanent change then it is acceptable to ourselves temporarily.
Please refer to prices via telephone or email.
Telephone: 0330 024 6884
Please refer by either telephone or email.
You don't need to send the covernote in to us - you just need to give us the covernote number and policy number via email.
If you haven't teleprocessed the change with us or on your system if it has the capabilities, then please call us with all vehicle/driver details and covernote number via telephone.
Log in to eServe and track the claim.
Visit our eServe area to learn about our online tracking tool, eServe and how to register.
If there is now a new vehicle owner, the policy needs to be re-keyed as new business.
If there isn't a new vehicle owner, the policy is fine to continue however the policy MUST be transferred into the name of the executors; the named drivers can continue to drive the vehicle.
If an additional premium appears when transferring the policy into the name of the executors please contact us on 0330 024 6884.
Please refer all other queries either by telephone or email.
Please note that NCD Proof can only be provided for cancelled / lapsed policies.
Please email us at email@example.com including the following information:
If you are not / were not the holding broker for the policy when it was in force, please confirm within the email that you have been granted permission from the customer or holding broker to obtain proof. If you have not been granted permission to request this information, unfortunately we will not be able to action your request.
A Green Card is an internationally recognized document that serves solely as evidence that the holder has the minimum cover required by law in the visiting country (for example, Third Party Liability cover).
It provides NO Insurance cover in itself and the policyholder must ensure that they have their Certificate of Insurance with them when travelling abroad.
Please check that a green card is required for travel prior to submitting a request. You can view which countries require a green card within the FAQ below “Which countries require a green card?”
Drivers that will be using the vehicle whilst in a foreign country must include any temporary drivers named on the policy. Please also provide the names of all the temporary drivers included on the policy.
It is not always necessary to travel with a green card providing the insured takes their Certificate of Insurance. The table below covers off the main countries travelled to and shows whether or not a Green Card is compulsory. If the country is not listed, we are unable to provide cover, even for an additional premium, as they fall outside the Green Card system:
Under the policy wording the insured may drive abroad for up to 93 days in any one period of insurance without giving us prior notice.
No additional premium is charged for this, although the period is limited to 93 days per annual policy cover and the client file or the brokers records must be noted of any trips we are informed of.
If you have a request to extend the 93 day limit please refer to AXA and contact us on 0330 024 6884.
To enable us to review your request, please ensure you send us the necessary supporting documentation. Please see table below:
Certificate of insurance from other insurer
Proof of sale from DVLA or letter headed confirmation of sale from the garage that brought it in part exchange
Schedule of alternate insurance
Certificate of insurer from other insurer
Confirmation email from alternate insurer/broker
DVLA letter of confirmation
V5C - Vehicle registration certificate
DVLA letter confirming vehicle has been scrapped OR confirmation from claims that the vehicle has been scrapped
Please email us at firstname.lastname@example.org including the following information along with your supporting evidence:
Upon receipt we will then contact you to enable you to process the backdated cancellation (subject to satisfactory information being provided).