Got a question about our Connect eTrade products? Find answers about the products, support team, software houses, resetting passwords and more below.
I'm having difficulties logging into the Extranet. What should I do?
If you know your login ID, but have forgotten your password you can use the password reset option by clicking 'Forgotten password' on the log on page.
If you've forgotten both your ID and password, or are experiencing any other problems, please call us on 0800 051 8001.
I don't use a Software House and I don't have an Extranet login can I get one?
Yes, setting up a new login is straightforward. You'll just need your agency number to hand to complete the
Extranet login request form.
I have an error message when logging in, what should I do?
Please contact the Online Trading Centre on 0800 051 8001 with your login ID and they'll investigate the problem.
I’m not currently in a trading relationship with AXA , how do I get an
agreement in place?
If you’d like an agency set up with AXA, you can contact our agency team on
01253 683122 or
I am an Acturis user and trade SME products with AXA now. How will the changes you've made to AXA Connect products affect me?
You can trade the AXA Connect products on Acturis. Simply tick AXA on the insurer list to get a quote for these products.
Any other products that you currently access from Acturis will still be available too.
What Connect eTrade products are available to trade through software houses?
Do you have a more competitive rate quoting directly through the Extranet
as opposed to quoting via a Software House?
No, the rating tables we use produce the same premiums regardless of
whether the quotation is done via a Software House or our Extranet.
Do I need a separate logon to access the extranet?
No, you will log in to AXA Business Risk (ABR) as usual (directly or via imarket). When you request a quote for a Connect eTrade product you will be automatically routed to the AXA Connect eTrade product extranet.
How will I get my documents?
All policy documents for the Connect eTrade products will be available instantly in PDF format. Policy wordings will be available to download from the Extranet, or via your software house. Alternatively you can find them in the Stationery area.
Will existing renewals on your legacy products be converted to Connect eTrade?
No, if you want cover under the Connect eTrade product for an existing risk, it will need to be replaced as a new policy. You’ll still be able renew the old policy if preferred.
What happens at renewal of an eTrade policy?
The policy will automatically renew 3 days prior to the renewal date to
ensure your client isn’t left without cover should the renewal fall over a weekend.
Any changes to renewal should be made before this date.
What about Mid Term Adjustments (MTA’s)? Can I do these online?
Yes, you’re able to make any changes yourself by logging into the
Extranet. Documents will be available instantly in PDF format.
Which team in AXA provides support in trading Connect eTrade products?
We have a dedicated Connect eTrade Online Trading Centre with experts on hand to respond to referrals quickly and support you to trade with us online.
Telephone: 0800 051 8001
Who can I contact for more information about Connect eTrade products?
Please speak to your usual AXA Commercial Representative. View our contacts page for more information.
In exactly the same way you do for your other AXA products, complete a direct debit with your client and then send through to AXA. Make sure your Connect eTrade policy number is included on the direct debit.
How much interest is charged?
The rate is your standard instalment interest rate.
What happens at renewal?
The instalment option will remain at renewal and we will collect the new premium from the existing direct debit.