AXA Connect

Our Service Proposition

AXA Commercial Property Claims has been recognised at industry level for the service we offer to our customers.

We will continue to maintain this level of delivery and are always looking at ways to further enhance our award-winning proposition.

  • Dedicated teams and handlers
  • Insurance Times Customer Service Initiative of the Year 2011, One & Done
  • A claims process which drives down cycle times and seeks to settle claims within 24 hours of notification 
  • A robust customer focused supply chain with automated system links which aims to speed up the overall customer experience
  • Dedicated Claims and Supplier relationship managers to ensure a customer focused approach
  • Award-winning surge capabilities BIA Major Loss Award 2010 for our response to the Cockermouth Floods and BIA Major Loss Award 2012 for our response to the 2011 riots
  • We use our customer feedback to help shape our current and future service proposition.