AXA Connect

Our Service Proposition

More and more of our broker partners and customers are telling us that we are getting it right, and this is reflected in the recognition we are receiving at industry level. We continuously put our customers at the heart of everything we do, and really understand what it is you and they need from us.

First response

  • Flexible first notification process
  • Proactive third party claims handling
  • Plain and clear expert advice
  • Proactive decision making
  • Approved Repairer and Courtesy Vehicle

Fast track - Repair, Total loss and Theft

  • Bespoke AXA Commercial Approved Repair Network
  • Specialist Total Loss and Theft teams

Emergency and out of office hours

  • 24/7 Access to emergency suppliers and expert advice
  • 24/7 Access to Windscreen suppliers

Customer interaction

  • Flexible methods of communication
  • Allocated case manager to every claim
  • Regularly updated scheme database
  • Centre of Excellence
  • We have preferred partnerships with our suppliers that are integral to our proposition
  • Claims cost control through Expert and multi-skilled claims handlers
  • Dedicated Claims relationship managers