AXA Connect

Claims Mid-Market Proposition

We know that when the unexpected happens, your clients expect to receive a first-rate claims service that resolves issues quickly and gets businesses back up and running with a minimum of fuss.

Whether your client has suffered a property, motor or liability related claim, we aim to be consistently the best claims team of any insurer.

From eServe, our innovative online claims tracking tool, to ‘Faster Payments’, our way of paying claims up to £250,000 within minutes, our claims proposition for clients has a range of innovative tools and services that are designed to take the pain out of making a claim.

For property claims your clients can expect

  • An extended loss adjustor panel
  • A claims process which drives down the life cycle of a claim and seeks to settle claims within 24 hours of notification
  • CII qualified London Market Real Estate handlers with specialist property knowledge.

For motor and motor trade claims your clients can expect

  • Early identification of fault claims and use of handling expertise to proactively capture the third-party claim
  • Early identification and settlement within 24 hours of total loss claims where possible, reducing cycle times and total claims cost
  • Dedicated team - experienced handlers to support the Road Risks, Material damage and Personal Injury aspect of this niche line of business.

For liability claims your clients can expect

  • A dedicated team which understands our opponent and uses strategies that continue to minimise spend on general and special damages 
  • Established strategies focusing on all areas of claims spend including market-leading legal liability repudiation rates
  • In-house Inspectors with an average of 22 years’ experience who will investigate all claims. 

To learn more what about our claims service can offer your mid-market client

Download our Claims Mid-Market Proposition